Here’s the run down of my visit to Best Buy today (555 W. Roosevelt, Chicago IL). I’m calling this store out directly and putting them on blast.
I walked into the store with my co-worker who needed a new laptop and head directly into the computer section. Obviously, I’m not an idiot, so I head straight to the specs and start checking out the various features, layouts, etc. Over the course of 20 minutes, I get asked if I need help all of 5 times, by 5 different people, but I’m pretty sure myself and my co-worker can handle this job.
Fast forward 10 minutes, and I’ve been in the store ~ half an hour. Now, we’ve decided on an HP computer, 3gigs of RAM, 250GB HD, ~700 dollars, and we are ready to pay. So I look around…. and then I look around again. And then I look around again. ANNDDDDD again. And I stood in front of a computer for 15 minutes, waiting around for someone who worked in the store to show up. Finally an associate from the tv department wanders over:
Me: Hey man, I’m ready to buy this computer, can you pull it from the stockroom and help ring us up?
Ass(ociate): Actually, I work in the tv department, so I dont know anything about all these computers. Maybe you can ask another one of the tech’s. to help you pick a computer out.
Me: No, you dont understand. I AM a tech. I am very good at computers, I dont need your help picking a computer out. I want this computer (/me points 2 inches) from the stockroom so I can pay.
Ass: Well, I dont know anything about computers, so you’re going to have to ask another one of the techs.
Me: But you work here right? You know where the stockroom is right? You can help pull the computer out so we can pay?
Ass: Well I work with tv’s, so I’m going back over there. *Walks away*
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Now I watch him walk away and decide, well if they are going to make me wait, I’m going to amuse myself.
I walk over to the mac’s and for every 5 minutes I’m made to wait, I do a cat /dev/urandom in a terminal. Frequent readers of my blog know that this is one of my favorite commands, and please dont do it on your own computer. 5 machines later, (~25 minutes) later, a technician comes back with the computer we want to buy.
This is where the trip gets surreal. We ring up the order and ask for a bag. The associate who rang me up, declines to give me a bag and walks the computer up to the front of the store, where he hands the computer and receipt to the security guard. Again, he walked the computer, which had already been paid for, to the front of the store, and gave it to the security guard. The security guard examines the box and receipt and finally gives it back to us. My co-workers takes it and walks back into the store, because he intended to carry the laptop in his bag and not the massive box, at which point the security guard calls him back and escorts outside the building.
I walked backed into the building, pulled my knife out and cut the box open. We pulled the computer out, put it inside the bag, and left the trash inside the building as we left.
And this story, 1 1/2 hours worth of computer shopping, comes to an end. Here are my problems with my visit to Best Buy.
1) Do. NOT. make me people wait to give you 800 dollars. Ever.
2) Further, do not make them wait an hour to pay you.
3) After they pay you, do not walk to them to the front of store like a baby.
4) I am not David Blaine, I can not turn your orange soda into Cheez-its. I can not turn a closed laptop box into a million dollars. I can walk myself outside your store just fine thank you.
5) Your security guard is silly. They examine a receipt with the focus of a bomb squad, but miss a box cutter being taken to a box right behind them? And the garbage being left inside the store, not 5 feet away?
Lesson learned: If you need to buy a computer, avoid Best Buy if at all possible. If not, at least stay away from the one at 555 W. Roosevelt, Chicago IL. They suck.
Disguntled,
-eddie martinez




















